Terms and Conditions
All orders placed with Jo-Jo's Jewellery, whether placed through our online store, or by any other means are
subject to the following terms and conditions.
Sales
- All prices quoted are Pounds Sterling.
- No goods will be despatched until full payment has been confirmed as received and cleared (if necessary) by PayPal.
- In the unlikely event that an item is sold to another customer before your order is confirmed by PayPal, a full refund will be given for the individual item, or for the entire order at your discretion. Alternatively, you may choose another item of the same value.
Delivery
- We aim to dispatch all orders for stock items within 1 working day of your order.
- All UK orders are subject to a delivery charge of £0.00 plus £0.00 per item.
- All UK orders will be sent by Royal Mail Recorded Delivery.
- Deliveries outside the UK can be made by special arrangement only. Please contact us to discuss your requirements.
Bespoke Orders
- Bespoke orders will be accepted by prior agreement only.
- A deposit may be required if non-stock items are required to create your jewellery.
Warranty and Returns
- In the unlikely event that you are not happy with your jewellery, it may be returned to us within 10 working days of delivery for a refund. A 20% restocking fee will be deducted to cover our costs. Note: for hygiene reasons, earrings cannot be returned unless they are faulty.
- All items sold are covered by a 6 month warranty. Any faulty goods may be returned to us by prior arrangement within this timeframe for replacement or repair as appropriate.
- Your return postage costs for faulty items may be refunded at our discretion up to a maximum value of the current Royal Mail Recorded Delivery cost for the same item.
- In the event that we determine that the fault occured as a result of misuse or mistreatment, we reserve the right to return the item as received without refunding any postage costs.
Discount Vouchers
- Discount vouchers may be issued from time to time at our discretion.
- Each voucher may only be used with a single order, and must be added to your basket using the options on the basket page of the site.
- Discounts apply only to the cost of the items on your order, and do not apply to delivery or handling charges.
Website monitoring
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